FAQs
Water Damage Restoration
Insurance coverage depends entirely on your insurance policy. If your basement flooding is caused by a flooded toilet or broken pipe then the answer will most likely be yes. If the flooding is caused by rainfall, you may need a flood restoration policy. Your insurance company can provide you with a definitive answer.
Depending on a variety of conditions, most properties take an average of 3-5 days to completely dry. Continuous operation of professional drying equipment along with monitoring and adjustments made by a Disaster Kleenup team member will ensure the quickest drying outcome for your space.
Our certified mitigation technicians will take moisture readings to determine moisture levels in the affected areas. Throughout the drying process, a representative from Disaster Kleenup will schedule periodic checks so they can monitor moisture readings and adjust equipment to accelerate drying.
Noise and wind velocity created by air movers are sometimes bothersome. However, it is safe to stay on-site unless instructed otherwise by your insurance company, your Disaster Kleenup representative, or your physician if you have unique medical circumstances. When in doubt, call us for advice.
Even if the source of water that caused your flood is fresh, many property owners notice a strange smell following water damage. What you smell is bacterial off-gassing odor from building materials, furniture, dormant spills or possible pet accident areas. Most odors dissipate as the humidity drops back to normal levels. Additionally, we apply antimicrobial treatments to reduce bacterial growth and eliminate odors.
Fire Damage Restoration
- Contact your insurance company.
- Document everything for insurance
reimbursement and tax purposes. - Hire a contractor to board-up and
secure your property if there are
exposed doors/windows/openings. - When possible, gather critical and
high value items to take with you.
- Enter the premises unless deemed safe by Fire Authority’s.
- Attempt to turn on utilities yourself.
- Consume food, beverages, and medicine that have been exposed to heat, smoke, and soot.
Board- up & Tarping
Water Damage Mitigation
Fire & Smoke Damage Repair
Packout & Storage of Personal Property
COMPLETE Restoration
Fire damage restoration should begin as soon as possible after the fire is extinguished. Quick action helps prevent further damage from smoke, soot, and water used to put out the fire. Our team can quickly assess the damage and begin the cleanup and restoration process.
The timeline for fire damage restoration depends on the extent of the damage. Minor fire damage may take only a few days to repair, while larger restoration projects can take several weeks. Our team provides a detailed assessment and timeline before work begins.
Asbestos Removal
Asbestos is a naturally occurring mineral that was widely used in building materials because of its strength and resistance to heat. When asbestos-containing materials are damaged or disturbed, tiny fibers can become airborne and may pose health risks if inhaled. Professional removal helps ensure these materials are handled safely and properly.
Asbestos may be present in older building materials such as insulation, flooring, ceiling tiles, and other construction products. The only reliable way to confirm asbestos is through proper inspection and testing by qualified professionals. If you suspect asbestos in your property, it’s best to avoid disturbing the material and contact a professional for evaluation.
Asbestos removal is highly regulated and requires specialized equipment and safety procedures. Attempting to remove asbestos without proper training can release hazardous fibers into the air and increase exposure risks. Professional asbestos removal teams follow strict safety protocols to contain, remove, and dispose of materials properly.
The time required for asbestos removal depends on factors such as the size of the affected area, the type of material involved, and the level of contamination. Some projects may take only a short time, while larger or more complex removals may require additional time for safe containment and cleanup. A professional assessment can provide a more accurate timeline.
If you suspect asbestos in your home or building, avoid disturbing the material and contact a qualified professional for inspection and guidance. A professional team can evaluate the situation, determine whether removal is necessary, and recommend the safest course of action for your property.
Mold Remediation
Mold is a microscopic organism that grows on plant or animal matter. It serves the important environmental function of breaking down dead material and recycling nutrients. To reproduce, mold produces spores that can spread through insects, air, or water. Under the right conditions, the spores feed on moist textiles and materials, multiplying and spreading.
Virtually any home is prone to mold. All it needs to grow is sufficient moisture and organic material. Mold often grows when humidity, condensation, or a water leak comes into contact with drywall, carpet padding, or tile.
The symptoms of mold exposure are similar to seasonal allergy symptoms. Headache, skin irritation, throat irritation, cough, respiratory problems, nasal and sinus congestion, and eye irritation are very common symptoms of mold exposure. Individuals with a respiratory illness or compromised immune system are at a high risk for health problems from mold exposure.
Some individuals will become sick from exposure to mold. Symptoms are very similar to the flu, and often, challenging to diagnose. If you feel you are experiencing adverse health conditions as a result of mold exposure, contact your primary care physician, or a certified medical practitioner that specializes in biotoxin exposure, such as the specialists at One Wellness.
If you notice a furry, slimy, or discolored patch in the home, or detect a musty odor, you might have mold growth. Mold commonly grows in window moldings, shower curtains, air conditioners, bathroom tiles, and areas prone to water.
We recommend professional mold cleanup for any amount of mold growth, slight or excessive. The earlier you catch it and take action, the quicker the restoration. Mold cleanup involves identifying and correcting the source of the water, discarding affected materials, and cleaning the area with industry-standard, antimicrobial disinfectants.
The property owner is responsible for payment. If you have filed an insurance claim, DK will collect your deductible at the time of service. The day following your loss, you can expect a call from our manager of new accounts, making sure we have all the information to quickly and accurately submit your claim and set up your account. Your DK estimator will take care of working with your insurance company, ensuring the claims handling process runs as smoothly as possible.
Sometimes mold can hide in covered areas that you may not notice, like behind appliances, wallpaper, or under flooring. If you have concerns that mold is lurking in your hidden corners, call DK. We have more than 50 years of mold remediation experience. We’ll even come to your home and evaluate the area at no cost to you.
Storm Damage
After a storm, prioritize safety and avoid damaged areas until they can be inspected. Document visible damage and contact a professional restoration company to assess the situation and begin the cleanup and repair process.
Storms can cause a variety of damage, including roof leaks, broken windows, structural damage, flooding, fallen trees, and debris impact. Professional restoration services help repair and restore properties affected by severe weather.
Storm damage should be addressed as soon as possible to prevent additional issues such as water intrusion, mold growth, or structural deterioration. A professional inspection can help determine the best course of action.
Many insurance policies cover storm-related damage, but coverage can vary depending on the policy and type of damage. A restoration professional can often help document the damage and assist during the claims process.
Yes. Storm damage can allow water to enter the structure through damaged roofs, windows, or siding. If not addressed quickly, moisture can lead to additional issues such as mold growth or structural deterioration.
