FAQs
Get quick answers to our most frequently asked questions
Water Damage
FAQs
Insurance coverage depends entirely on your insurance policy. If your basement flooding is caused by a flooded toilet or broken pipe then the answer will most likely be yes. If the flooding is caused by rainfall, you may need a flood restoration policy. Your insurance company can provide you with a definitive answer.
Depending on a variety of conditions, most properties take an average of 3-5 days to completely dry. Continuous operation of professional drying equipment along with monitoring and adjustments made by a Disaster Kleenup team member will ensure the quickest drying outcome for your space.
Our certified mitigation technicians will take moisture readings to determine moisture levels in the affected areas. Throughout the drying process, a representative from Disaster Kleenup will schedule periodic checks so they can monitor moisture readings and adjust equipment to accelerate drying.
Noise and wind velocity created by air movers are sometimes bothersome. However, it is safe to stay on-site unless instructed otherwise by your insurance company, your Disaster Kleenup representative, or your physician if you have unique medical circumstances. When in doubt, call us for advice.
Even if the source of water that caused your flood is fresh, many property owners notice a strange smell following water damage. What you smell is bacterial off-gassing odor from building materials, furniture, dormant spills or possible pet accident areas. Most odors dissipate as the humidity drops back to normal levels. Additionally, we apply antimicrobial treatments to reduce bacterial growth and eliminate odors.
Non-Emergency Inquiries
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We work with all insurance companies
(208) 887-0004